It is both the customer's decision to cancel the rental due to the weather and Lonestar Moonwalk's decision to cancel the rental due to projected weather forecasts as well. All payments are non-refundable, however, if the weather is bad, your payment will be credited back to your card within 24-48 hours. To receive the refunded Credit, you must inform us of your decision to cancel due to the weather at least 2 hours before your rental period begins. Once the delivery crew arrives on site we will not provide any rainchecks, and you must move forward with the rental. Changing the booking date, or canceling, for any reason other than inclement weather will result in the loss of your payment and/or rescheduling fees.